Returns & Refunds
ONLINE STORE RETURNS POLICY
If you change your mind about a purchase , you can request an exchange or refund only where:
- It is within a 7-day period
- Merchandise is in a saleable condition along with the original packaging and all tags attached
- Merchandise is not worn, damaged, altered or washed
- In the original product packaging with the receipt of purchase
- It is a full price item and NO discount code of any form was used when making the purchase
Please note that sale items, items a part of a promotion and first time purchase 10% promotion (discount code) , lingerie, swimwear, hosiery, jewellery, sunglasses or hats cannot be returned/refunded, unless deemed faulty.
Note refunds are made by the same payment method that was used to purchase the item/s ( if a credit note or gift voucher was used to purchase the item, the refund will be in the form of a credit note or gift voucher)
We will provide you with a refund or replace the item where merchandise is received in a damaged condition and/or merchandise is faulty.
Please note that when returning an item we do not cover the return shipping costs
ONLINE STORE POLICY ONLY, OUR TURRAMURRA STORE DOES NOT DO REFUNDS
EXCHANGE OR CREDIT NOTE
A credit (in the form of a gift card) or exchange for full priced items will be provided only where:
- It is within a 7-day period
- Merchandise is in a saleable condition along with the original packaging and all tags attached
- Merchandise is not worn, damaged, altered or washed
- In the original product packaging with the receipt of purchase
Please note that when returning an item we do not cover the return shipping costs
Please note that sale items, items apart of a promotion (discount code) first purchase discount , can be exchanged only . Lingerie, swimwear, hosiery, jewellery, sunglasses or hats cannot be returned/refunded or exchanged, unless deemed faulty.
PRE ORDER ITEMS
Items available for pre order cannot be returned for a full refund, only exchange once the customer has received their item
RETURNS PROCESS
If you would like to return your item(s) please contact us and provide us with your order number, reasoning as to why you would like to send the product back, if you would like a refund, credit in the form of a gift voucher or exchange for a different product.
Please be aware that the cost and responsibility of returning the goods to our warehouse in saleable condition is your responsibility. Please do not return the product without first contacting us. We cannot guarantee any refund or return credit if this process is not followed.
CONTACT DETAILS
EMAIL: contact@alyzzkboutique.com.au
Phone : (02) 9451 2931
Store Address : 1/10Princes Street Turramurra 2074 NSW