Returns & Refunds

RETURNS POLICY

If you change your mind about a purchase , you can request an exchange or refund only where: 

- It is within a 7-day period

- Merchandise is in a saleable condition along with the original packaging and all tags attached

- Merchandise is not worn, damaged, altered or washed

- In the original product packaging with the receipt of purchase

Please note that sale items, items apart of a promotion (discount code) , lingerie, swimwear, hosiery, jewellery or hats cannot be returned/exchanged/refunded, unless deemed faulty.

We will provide you with a refund or replace the item where merchandise is received in a damaged condition and/or merchandise is faulty. 

Please note that when returning an item we do not cover the return shipping costs

EXCHANGE OR CREDIT NOTE

A credit (in the form of a gift card) or exchange for full priced items will be provided only where:

- It is within a 7-day period

- Merchandise is in a saleable condition along with the original packaging and all tags attached

- Merchandise is not worn, damaged, altered or washed

- In the original product packaging with the receipt of purchase

Please note that when returning an item we do not cover the return shipping costs

Please note that sale items, items apart of a promotion (discount code) , lingerie, swimwear, hosiery, jewellery or hats cannot be returned/exchanged/refunded, unless deemed faulty.

 

RETURNS PROCESS

If you would like to return your item(s) please contact us and provide us with your order number, reasoning as to why you would like to send the product back, if you would like a refund, credit in the form of a gift voucher or exchange for a different product. 

Please be aware that the cost and responsibility of returning the goods to our warehouse in saleable condition is your responsibility. Please do not return the product without first contacting us. We cannot guarantee any refund or return credit if this process is not followed.

 

CONTACT DETAILS


EMAIL: alyce@alyzzkboutique.com.au

Phone : (02) 9983 9195

Store Address : Shop 31, 166 Mona Vale Rd St Ives, NSW 2075